365bd Privacy Policy

Welcome to 365bd. We are committed to protecting the privacy and security of every user on our platform. This Privacy Policy explains what personal data 365bd collects, why we collect it, how we use and store it, and the rights you hold as a user of our Bangladesh-based online casino and sports betting service.

By accessing or using the 365bd platform — whether through our website, mobile interface, or any associated service — you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our service immediately. This policy applies to all users including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1. Information We Collect

When you register and use the 365bd platform, we collect certain categories of personal information in order to provide, maintain, and improve our services. The types of data we may collect include, but are not limited to, the following:

We collect only the minimum amount of data necessary to fulfil the purpose for which it is collected. Where possible, we anonymise or pseudonymise data to reduce risk.

2. Categories of Personal Data

The personal data we collect falls into the following categories:

• Identity Data — full name, date of birth, gender, and government-issued identification documents for KYC verification purposes.
• Contact Data — email address, mobile phone number, and residential address in Bangladesh.
• Financial Data — bKash, Nagad, Rocket, Upay, and bank account details used for deposits and withdrawals, transaction history, and payment records.
• Technical Data — IP address, device type, browser type, operating system, session logs, and cookie data collected automatically when you access our platform.
• Usage Data — betting history, game preferences, session duration, bonus usage, and other platform activity records used to improve your experience.

All identity verification data (KYC documents) submitted to 365bd is handled with the highest level of confidentiality and is used solely to comply with applicable verification requirements.

3. How We Use Your Information

365bd uses the personal data we collect for the following purposes:

• Account registration, maintenance, and identity verification to ensure only eligible adults aged 21 and above may access the platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, ensuring accurate and secure financial transactions.
• Detecting, preventing, and investigating fraudulent activity, money laundering, and any other illegal conduct on our platform.
• Providing personalised game recommendations, bonus offers, and promotional communications relevant to your activity on 365bd.
• Responding to your customer support enquiries and resolving account-related issues in a timely and professional manner.

4. Cookies and Tracking Technologies

365bd uses cookies and similar tracking technologies to improve site functionality, analyse usage patterns, and enhance your overall experience. A cookie is a small text file stored on your device when you visit our platform. The types of cookies we use include:

• Essential Cookies — required for basic site functionality such as user authentication, session management, and secure navigation. These cannot be disabled without breaking core features.
• Analytics Cookies — help us understand how users interact with our platform so we can identify areas for improvement and optimise the user experience.
• Preference Cookies — remember your settings and preferences (such as language selection) so you do not need to reconfigure them on every visit.
• You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 365bd platform.

5. Data Sharing and Third Parties

365bd does not sell or rent your personal information to any third party. We may, however, share limited data with trusted third parties in the following circumstances:

We may share personal data with regulatory or law enforcement authorities when required to do so under applicable law, or to protect the rights, property, or safety of 365bd, our users, or the public. In all such cases, we disclose only the minimum information required by law.

6. Data Retention

365bd retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Account data is generally retained while your account remains active and for a defined period after closure.

Financial and transactional records may be retained for a longer period in accordance with applicable financial compliance and anti-money-laundering regulations. Once data is no longer required, we delete or anonymise it securely.

7. Your Rights as a User

As a user of the 365bd platform, you have the following rights with respect to your personal data:

• Right of Access — you may request a copy of the personal data 365bd holds about you at any time.
• Right of Rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure — subject to legal retention obligations, you may request that we delete your personal data. Such requests will be processed within a reasonable timeframe.
• Right to Object — you may object to the processing of your data for marketing purposes at any time by contacting our support team, without affecting your ability to use the core platform.

8. Children and Age Restrictions

The 365bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a minor has provided personal data to us, we will take immediate steps to delete that information from our records.

Parents and guardians who believe their child may have registered on the 365bd platform are encouraged to contact our support team immediately so that the account can be reviewed and closed without delay. All 21+ age restriction checks are applied at the registration stage.

9. Security Measures

365bd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser or app and our servers.
• Encrypted storage of sensitive account and financial data using industry-standard algorithms.
• Strict access controls ensuring only authorised 365bd personnel may access user data, on a need-to-know basis.
• Regular security reviews and vulnerability assessments to identify and address potential risks before they can affect users.

10. International Data Transfers

365bd primarily serves users based in Bangladesh and stores data on servers located in secure data centres. In certain circumstances, data may be processed or accessed by authorised service providers outside Bangladesh. In all such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy standards.

By using the 365bd platform, you consent to the processing of your data as described in this Privacy Policy, including any cross-border transfers carried out in accordance with these safeguards.

11. Changes to This Privacy Policy

365bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of the 365bd platform after any changes have been posted constitutes your acceptance of the revised policy.

12. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how 365bd handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries within a reasonable timeframe and in a transparent, professional manner.

You may reach our support team by email at [email protected]. Please include your registered username and a clear description of your request so that we can assist you as efficiently as possible. All data access, correction, and deletion requests will be handled in accordance with this Privacy Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the applicable laws of Bangladesh. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts of Bangladesh.

By continuing to use the 365bd platform, you confirm that you have read and accepted this Privacy Policy in its entirety. If you are unsure about any aspect of this policy, we encourage you to contact our support team before proceeding.